Refund policy

Due to the personal nature of body care products and COVID-19 precautions, we are unable to accept returns on items that are received sealed or unsealed. In order to protect all of our customers from the possibility of contamination, exchanges are neither allowed, making all orders FINAL SALE and there are no exceptions to this policy. If for any reason you are dissatisfied with your order, or an error is made on our behalf (wrong size or product) please contact us at buttersoftessentials@gmail.com, so that we may best solve the issue.