Payment Confirmation + Order Processing:
Curbside Pick-Up Policy:
Shipping & Delivery Policy:
- Total distance between our facility and delivery address.
- Post office closure or delays.
Please note that this time frame is an estimate and not a guarantee.
USPS Dispatched Lost/Missing Package Policy:
Once packages leave our facility, we are no longer responsible while it is in transit. ButterSoft Essentials™ will not provide a refund nor reship a new order if the tracking number of the package has been confirmed and marked as delivered to address listed.
If your package has been confirmed via USPS as "delivered in mailbox/porch/reception etc." and you did not receive it you must file a claim with USPS as we are not responsible for lost or stolen packages. To avoid the inconvenience of this occurring, we suggest having packages shipped to your work address, if possible. Click the link below to start the process of your claim.
Once your claim is filed with USPS, your mail carrier will be able to investigate to ensure it was not accidentally delivered to the wrong address.
If your package is returned to sender for any reason, you may be eligible for a store credit or refund, where applicable (minus shipping cost) once it is confirmed that ButterSoft Essentials™ has received the product(s) untampered with and in sellable condition. If you would like your package to be reshipped to you, you are responsible for the new shipping costs as the original shipping label will be void.
ROUTE+ Insured Lost/Missing Package Policy:
ButterSoft Essentials™ is proudly partnered with ROUTE PACKAGE PROTECTION, for an additional cost based on the total of your order. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never arrives or is damaged upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" yet not received in which there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Warm Temperature Shipping Disclaimer:(APPLICABLE MAY-SEPTEMBER)
Return + Refund Policy:
Due to the personal nature of body care products and COVID-19 precautions, we are unable to accept returns on items that are received sealed or unsealed. In order to protect all of our customers from the possibility of contamination, exchanges nor replacements are neither allowed, making all orders FINAL SALE and there are no exceptions to this policy. If for any reason you are dissatisfied with your order, or an error is made on our behalf (wrong size or product) please contact us at firstname.lastname@example.org, so that we may best solve the issue.
ButterSoft Rewards + Promotion Codes Policy:
Rewards codes and promotional discounts will only be honored at time of purchase; we will not honor discounts from previous sales or purchases. Discounts can not be combined with any other offer or promotion. Rewards points are not earned on discounted orders. Taxes and shipping costs are excluded from any discount.