Local Pick-Up Policy:
There is a local pick-up option available in the Brooklyn, NYC area. Once your order is fulfilled, you will receive an e-mail/text message with instructions to schedule an arrangement to the designated pickup location for that day. If you would like an alternate person to pick up your order, your order number must be confirmed by them at the time of pickup.
Orders MUST be picked up within 7 days of pickup notification to avoid order cancellation and being refunded. Same day pickups are NOT allowed, unless otherwise stated.
Shipping & Delivery Policy:
We offer Priority Mail Tracked and Insured shipping within 1-3 days with USPS and strive to ship orders out within 7 business days after your order is processed. Please keep in mind holidays or weekends do not count as a business day and should be considered when calculating shipping times.
Transit times vary based on:
Total distance between our facility and delivery address.
Post office closure or delays.
Please note that this time frame is an estimate and not a guarantee.
Lost/Missing Package Policy:
Once packages leave our facility, we are no longer responsible once it is in transit. If your package has been confirmed via USPS as "delivered in mailbox/porch/reception etc." and you did not receive it you must file a claim with USPS as we are not responsible for lost or stolen packages. To avoid the inconvenience of this occurring, we suggest having packages shipped to your work address, if possible. Click the link below to start the process of your claim.
Once your claim is filed with USPS, your mail carrier will be able to investigate to ensure it was not accidentally delivered to the wrong address which is often the case.
If your package is returned to sender due to an insufficient address or for any reason at all, you will be issued a store credit (minus shipping cost) once it is confirmed that ButterSoft Essentials, LLC has received the product.
Warm Weather Shipping Disclaimer:
During the warmer months, please be advised that orders need to be shipped to a location where they will be stored in a cool place or retrieved immediately. Our Whipped Body Frosting is formulated with all natural ingredients for you to get the most benefit, therefore it contains NO chemical stabilizers or emulsifiers to prevent melting.
Before shipping, Whipped Body Frostings are refrigerated overnight as a precaution to ensure added firmness. However, we are unable to control warm weather temperatures while your package is transit on trucks and in mailboxes. We assume no responsibility for melting issues and orders will not be replaced. If melting does occur, the Whipped Body Frosting can be left to sit out at room temperature or placed in a refrigerator to solidify.
The product will look as though there is less in your jar, due to the fact that if a whipped product melts the air bubbles collapse and the volume is decreased. Melting does not negatively impact the properties of the Body Frosting. Each customer must agree to a weather disclaimer before purchasing.
*PLEASE STAY UPDATED ON YOUR TRACKING NUMBER AND MAKE ACCOMMODATING ARRANGEMENTS TO RECEIVE YOUR PACKAGE.*