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Curbside Pick-Up Policy:

Shipping & Delivery Policy:

We offer Priority Mail Tracked and Insured shipping within 1-3 days with USPS and strive to ship orders out within 2-4 business days after your order is processed. Please keep in mind holidays or weekends do not count as a business day and should be considered when calculating shipping times. Transit times vary based on:

• Total distance between our facility and delivery address.
• Post office closure or delays.

Please note that this time frame is an estimate and not a guarantee.

USPS Dispatched Lost/Missing Package Policy:

Once packages leave our facility, we are no longer responsible while it is in transit. ButterSoft Essentials™ will not provide a refund nor reship a new order if the tracking number of the package has been confirmed and marked as delivered to address listed. 

If your package has been confirmed via USPS as "delivered in mailbox/porch/reception etc." and you did not receive it you must file a claim with USPS as we are not responsible for lost or stolen packages. To avoid the inconvenience of this occurring, we suggest having packages shipped to your work address, if possible. Click the link below to start the process of your claim.

Once your claim is filed with USPS, your mail carrier will be able to investigate to ensure it was not accidentally delivered to the wrong address.

 

Missed Delivery/Return To Sender Policy:

If your package is returned to sender for any reason, you may be eligible for a store credit or refund, where applicable (minus shipping cost) once it is confirmed that ButterSoft Essentials™ has received the product(s) untampered with and in sellable condition. If you would like your package to be reshipped to you, you will be responsible for the reshipping cost, regardless of the total of the original order.

 

ROUTE+ Insured Lost/Missing Package Policy:

ButterSoft Essentials™ is proudly partnered with ROUTE PACKAGE PROTECTION, for an additional cost based on the total of your order. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never arrives or is damaged upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" yet not received in which there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

 

Warm Temperature Shipping Disclaimer:

(APPLICABLE MAY-SEPTEMBER)

 

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Before shipping, Whipped Body Frostings are stored frozen as a precaution to ensure added firmness. However, we are unable to control warm weather temperatures while your package is transit on trucks and in mailboxes. We assume no responsibility for melting issues and orders will not be replaced. If melting does occur, the Whipped Body Frosting can be left to sit out at room temperature or placed in a refrigerator to solidify.

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The product will look as though there is less in your jar, due to the fact that if a whipped product melts the air bubbles collapse and the volume is decreased. Melting does not negatively impact the properties of the Body Frosting.

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*PLEASE STAY UPDATED ON YOUR TRACKING NUMBER AND MAKE ACCOMMODATING ARRANGEMENTS TO RECEIVE YOUR PACKAGE.*